home / documentation / faq
Soraa Products

For frequently asked questions pertaining to the Soraa product range please see;

NB We are a reseller of Soraa products, this website is not operated by the manufacturer.
Clicking the links above will take you to the Manufacturer (Soraa Inc)'s website.
The Stage Group Limited cannot accept responsibility of the content on third party websites.

Store FAQ

The following should answer some questions about the Soraa Store and your order.

Are you Soraa Inc?
No, this website is operated by The Stage Group, a UK-based reseller of specialist lamps and lighting.
Who are The Stage Group Limited?
The Stage Group are a well-established supplier of specialist lighting to the theatre and entertainment industry. The Soraa lamp fits well with this niche market due to its uniquely high CRI and full spectrum, making it a viable alternative for use in the demanding theatre environment. Soraa Store was created to bring these revolutionary LED lamps to a wider audience.
How long will my order take?
Items in stock will be dispatched next day so should be delivered within two working days of your order. Items not in stock will be subject to availability from Soraa Inc, we will advise you after placing your order of the expected delivery date.
How are lamps delivered?
We exclusively use well-known major carriers such as UPS, DPD and APC. The exact carrier will depend on your local area.
Do you issue a VAT invoice?
You will receive a VAT invoice by eMail on the completion of your order.
Can I access my previous orders?
No, at present there is no facility to log in to view previous orders. If you would like to be able to track orders and review your past orders, or if you expect to place multiple re-orders in the future, please consider ordering at www.stagelamps.co.uk/store/soraa.
Is your site secure?
Yes, you will be diverted to stagelamps.co.uk upon checkout which is protected with industry standard 256-bit SSL encryption before entering any personal details. Your credit card details are used only for the transaction and are not retained. We may use Verified by Visa and MasterCard SecureCode for your protection.